The leather

Yes. Every Jazroy piece is full-grain crazy horse cowhide, vegetable-tanned. Full-grain is the top layer of the hide with the grain left intact, the strongest and most hard-wearing part. Worth knowing: "genuine leather" is not a grade — it only means real hide is present, and it is often used for split or heavily coated leather. We name the grade so you know exactly what you are getting.

Crazy horse is a finish, not a type of hide. The full-grain leather is worked with a wax that soaks in, so the surface burnishes and shifts tone as it flexes. That's what gives it the lived-in, slightly distressed look, and why no two bags age quite the same.

It will, and that's the point. Crazy horse takes scuffs as you use it, and most rub straight back out: warm the mark with your thumb or a soft cloth and it settles in. Over time the leather darkens into a patina that's yours alone.

No leather is truly waterproof, but the wax finish shrugs off a light shower. Don't soak it. If it does get wet, blot the excess with a soft, light-coloured cloth and let it dry naturally, away from direct heat.

Very little is needed. Keep it out of prolonged heat and strong sun, wipe marks back with a soft cloth, and feed it with a little leather balm every few months to keep the hide supple.

Orders & delivery

We ship to Singapore with free tracked delivery.

Orders are processed in 1 to 3 business days, then shipped with tracking.

Most orders for Singapore arrive within 5 - 10 business days.

You'll get a tracking number by email as soon as it's on its way.

See our Shipping policy for details.

You'll get a tracking number and courier link by email once your order ships, and you can follow it any time on our Track Order page. Allow up to 24 hours after dispatch for tracking to start updating.

Returns & refunds

Yes. If you change your mind, you have 30 days from delivery to return an item for a refund. It needs to be unused, complete with its original packaging, tags and accessories, hygienically acceptable, and accompanied by proof of purchase. No restocking fees, though return postage is at your cost. Faulty, damaged or incorrect items are handled separately and those conditions don’t apply.

For a change of mind, return postage is the customer’s. If we sent the wrong item or it arrived damaged, that’s on us: tell us within 7 days of delivery so we can claim with the courier. If a fault appears later in normal use you’re still covered, and we pay the return postage.

Once we receive and check the return, your refund is issued within 10 business days after we receive it. It goes back to your original payment method, or as store credit if you prefer.

Payment & support

Yes. Checkout is encrypted, and you can pay with the major cards and wallets shown at checkout.

Email support@jazroy.com and we'll reply within 24 to 48 hours, Monday to Friday. A real person, not a bot. Jazroy is a Singapore-registered business (UEN: 53530354L).