Privacy policy

Privacy Policy

This Privacy Policy explains how Jazroy (“we,” “us,” or “our”) collects, uses, and
shares your personal information when you visit or make a purchase from www.Jazroy.com (the “Site”) or otherwise interact with our services. In this policy, “you” refers to any visitor or customer using our services.

Please read this Privacy Policy carefully.

Jazroy is operated from Singapore, and we handle your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). Last updated: 3 August 2026.


1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business
practices, technology, legal requirements, or regulatory obligations. Any updates will be posted on this page, and the “Last updated” date will be revised accordingly.


2. Personal Information We Collect

a) Information You Provide Directly
We may collect personal information that you voluntarily provide, including:

  • Contact details such as your name, email address, phone number, and billing or
    shipping address
  • Order information including items purchased, payment confirmation, and delivery details
  • Account information such as login credentials and saved preferences, where applicable
  • Customer support communications, inquiries, or feedback
  • Marketing preferences and product reviews submitted by you


b) Information Collected Automatically
When you visit our Site, we may automatically collect certain information, including:

  • IP address, device type, browser type, and operating system
  • Website usage data such as pages viewed, time spent on the Site, and interactions
  • Cookies and similar tracking technologies used to support functionality, analytics, and performance


c) Information from Third Parties
We may receive personal information from third parties that help us operate our business, including:

  • Shopify, our ecommerce platform provider
  • Payment processors and shipping partners
  • Marketing, analytics, and advertising platforms such as Google and Meta


3. How We Use Your Personal Information
We use your personal information to:

  • Process and fulfill orders and deliver products
  • Manage customer accounts and preferences
  • Communicate with you regarding orders, policies, or customer support
  • Send marketing communications where you have provided consent
  • Detect, prevent, and investigate fraud or misuse
  • Improve our website, services, and customer experience
  • Comply with legal, regulatory, accounting, or tax obligations


4. Legal Basis for Processing

We process personal information under the following legal bases:

  • Performance of a contract, such as fulfilling your order
  • Compliance with legal obligations
  • Your consent, where required for marketing communications
  • Our legitimate interests, including fraud prevention and service improvement


5. How We Share Personal Information

We may share personal information with trusted third parties only as necessary to operate our services, including:

  • Service providers handling payments, shipping, website hosting, analytics, or customer support
  • Marketing platforms, only where you have opted in
  • Legal or regulatory authorities where disclosure is required by law
  • Parties involved in a merger, acquisition, or business transfer

We do not sell personal information. However, we may share certain information with advertising partners, which may be considered “sharing” under applicable privacy laws.


6. Cookies and Tracking Technologies

We use cookies and similar technologies to enable website functionality, remember user
preferences, analyze traffic, and improve performance. You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.


7. Third-Party Websites

Our Site may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing any personal information.


8. Children’s Data

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a minor has provided personal data to us, please contact us so we can take appropriate steps to delete the information.


9. Your Privacy Rights under Singapore's Personal Data Protection Act 2012 (PDPA)

Jazroy is based in Singapore, and the way we collect, use, disclose, and protect your personal data is governed by the Singapore Personal Data Protection Act 2012 (PDPA).

Data Protection Officer: support@jazroy.com

As required under the PDPA, we have appointed a Data Protection Officer (DPO) who is responsible for ensuring we handle personal data in line with the PDPA. You can contact our DPO at any time at support@jazroy.com with any question, request, or complaint about your personal data.

Under the PDPA, you have the right to:

  • Access the personal data we hold about you, and ask how it has been used or disclosed in the past year
  • Request correction of any personal data that is inaccurate or incomplete
  • Withdraw your consent to the collection, use, or disclosure of your personal data at any time

To make a request, email our Data Protection Officer at support@jazroy.com with your name, your order number (if any), and details of your request. We may need to verify your identity before we act on it. We will respond within a reasonable time and within the timeframes required under the PDPA. Please note that withdrawing consent may mean we are no longer able to process your orders or provide certain services.


10. Data Retention

We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies. When personal data is no longer required, it is securely deleted or anonymized.


11. Data Security

We implement appropriate technical and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.


12. Transfers of Personal Data Outside Singapore

Some of the service providers we use (for example our ecommerce platform Shopify, payment processors, shipping partners, and analytics or advertising providers) may store or process your personal data on servers located outside Singapore. When we transfer personal data overseas, we comply with the Transfer Limitation Obligation under the PDPA and take reasonable steps to ensure the receiving party provides a standard of protection comparable to that under the PDPA.


13. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact our Data Protection Officer:

Data Protection Officer: support@jazroy.com
Business Name: Chazrt T/A Jazroy (UEN: 53520536L)
Business Address: 7 TEMASEK BOULEVARD, #12-07, SUNTEC TOWER ONE, SINGAPORE 038987
Email: support@jazroy.com 
Phone: +6531064851
Opening hours: Monday to Friday, 10:00-17:00 (GMT+8)
Response time: 24-48 hours